Privacy Policy

Team 24 Moments Photography (“we”, “the studio”) operates the Team24Moments mobile app and the studio admin site at admin.team24momentsphotography.in. This policy explains what information we collect and why.

Who this is for

Customers booking in-person photography or videography, crew on assigned shoots, and studio staff who run jobs.

Information we collect

• Account details: name, email, phone number, and role (customer, crew, or admin).
• Booking and job details: session type, dates, venue notes, quotations, and recorded payment amounts and references.
• Messages between the customer and the studio about a booking.
• Photographs and video from a completed session, so we can deliver the work.
• A push-notification token so we can send job and booking updates on the device you signed in on.
• For studio team members, assignments, attendance, work hours and compensation records used to run the studio.
• Crash reports, error logs, app and operating-system versions, and device or installation identifiers used by Firebase Crashlytics and messaging to diagnose failures and deliver notifications.
• App version, update and network metadata used by Expo Updates and our hosting providers to serve the application and compatible updates.
• Precise location, with permission, for crew while an assigned shoot is active in the foreground, so the studio can coordinate arrival and work. We do not request background location or use location for advertising.

Payments

Studio fees are settled directly with the studio for real-world photography services. The app may display the studio’s UPI ID as plain text, and staff record payments after confirming receipt. There is no payment gateway or in-app checkout. We do not collect card numbers, bank credentials or UPI PINs.

How we use information

We use it to run the booking, assign crew, deliver photographs, send service messages, and keep studio records. We do not sell personal information and we do not use it for third-party advertising.

Storage

Google Firebase provides account, database, messaging and crash-reporting services. Vercel hosts the studio website and API; Expo provides compatible app updates. When photo delivery is enabled, session media is stored with the studio’s Cloudflare R2 photo host. Account records are restricted by role and job assignment. Delivered files use direct links: anyone with a file link may be able to open it, so share these links only with intended recipients.

Your choices

Customers can request account and associated personal-data deletion from Profile in the app or on our account deletion page. . Deletion removes sign-in access and profile contacts, clears associated conversations, feedback, change requests, alerts and delivery links, and anonymizes customer contact copies in studio jobs. Stored media deletion is queued for retry if a storage service is unavailable; media hosted outside the managed photo service needs studio follow-up. Files already saved to your phone or shared with another person are not removed from those devices.

Minimal contract, payment, job-date and crew work records may remain for fulfilling existing services, accounting and resolving disputes. These purposes determine how long those records are needed; account deletion does not cancel an agreed shoot or settle an outstanding amount. Contact the studio for the retention criteria applicable to your booking or to request review of a retained record. Questions can be directed to the studio using the contact details in the app Help card or on team24momentsphotography.in.

Children

The app is for studio operations and adult customers arranging a shoot. It is not directed at children.

Contact

Questions about this policy: use the studio phone or WhatsApp shown in the app, or the contact details on the public portfolio site.